Shipping policy

Number11 Shop ships worldwide. Products are made on demand after an order is placed and may be produced or shipped from different production and shipping locations depending on product type, stock availability, delivery destination, and production capacity.

Production time

Production time is the time needed to produce and prepare your ordered product before it is shipped. Because Number11 Shop products are made on demand, this production step starts only after your order is placed.

Production usually takes 2–5 business days, but this may vary depending on the product type, production capacity, stock availability, and seasonal order volume.

Delivery time

Delivery time is the estimated time needed for the package to arrive after it has been shipped. It depends on the delivery country, product type, production and shipping location, shipping method, carrier, and possible customs or local processing procedures.

Estimated delivery information may be shown on product pages and/or during checkout. Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Separate packages

If your order contains several products, they may be produced or shipped from different locations. For this reason, a single order may arrive in separate packages and on different delivery dates.

EU deliveries, VAT, customs duties, and carrier fees

For EU customers, VAT is included where applicable and shown during checkout. VAT may apply to both the product price and the shipping cost.

Some products may be produced and/or shipped from outside the EU. For EU deliveries, such items may be subject to customs or import charges, including an additional customs duty that may currently be charged at approximately €3 per customs tariff category or classification, depending on the shipment and applicable rules.

Carrier, courier, handling, administrative, or other related fees may also be charged at delivery.

These EU customs, import and/or courier/carrier charges are not Number11 Shop fees and are not collected by Number11 Shop unless they are explicitly shown during checkout.

Any customs duty is separate from possible carrier/courier handling, administrative, or other related fees. These additional fees, if any, are determined by the relevant authorities, delivery carriers, and local processing procedures. Number11 Shop does not control these additional charges and cannot guarantee their final amount.

International deliveries outside the EU

For deliveries outside the EU, local taxes, import duties, customs fees, carrier handling fees, or other local charges may apply depending on the destination country and local import rules.

These charges are the responsibility of the customer unless they are explicitly shown and collected during checkout.

Refused, unpaid, unclaimed, or undeliverable shipments

If, at delivery, the customer refuses and/or fails to pay any applicable EU customs, import and/or courier/carrier charges, and the shipment is, for that reason, held, returned, abandoned, lost and/or destroyed, Number11 Shop does not guarantee a full refund of the charged product amount.

Shipping costs are not refunded in full once the shipment has been processed or dispatched. Any product refund amount will depend on the actual production and order-processing costs, direct and indirect transaction costs, courier/carrier costs, and the condition or availability of the returned goods.

The customer is responsible for providing a complete and correct delivery address. If a shipment cannot be delivered because of an incorrect, incomplete, or outdated address, or because the package is not collected in time, a replacement or refund cannot be guaranteed.

Lost or delayed packages

If your package appears to be lost in transit, please contact us as soon as possible and no later than 30 days after the estimated delivery date. We will review the shipment status and, when applicable, help arrange a replacement or refund according to the production and shipping partner’s claim rules.

Delivery delays caused by customs processing, local postal procedures, carrier delays, incorrect address information, or circumstances outside our control are not considered product defects.

Damaged or incorrect deliveries

If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible. Include your order number, a short description of the issue, and clear photos of the product and packaging.

Approved claims may result in a replacement or refund, depending on the issue and the production and shipping partner’s claim rules.