Privacy policy

Privacy Policy

Last updated: July 2026

This website is operated by Fabrex j.d.o.o., Croatia, Proce 19, 47300 Ogulin, Croatia, VAT/OSS No. HR20346701998, under the Number11 Shop brand.

Number11 Shop respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your data.

Personal information we collect

When you visit our website, place an order, contact us, or use our services, we may collect personal information such as:

• your name
• email address
• phone number, when provided
• billing and shipping address
• order details
• payment-related information processed through secure third-party payment providers
• messages, support requests, and information you send through the Contact page
• technical information such as browser type, device information, IP address, cookies, and website usage data

We do not store full credit card details on our website. Payments are processed securely through trusted third-party payment providers.

How we use your information

We use personal information to:

• process, confirm, produce, ship, and deliver your orders
• produce and ship made-to-order products through our production and shipping partners
• communicate with you about your order or support request
• process payments, refunds, claims, and order-related issues
• comply with tax, accounting, legal, and regulatory obligations
• prevent fraud, abuse, or misuse of the website
• improve our store, customer experience, and services
• send marketing messages only when you have subscribed or otherwise agreed to receive them

Legal basis for processing

We process personal data when it is necessary to fulfill a contract with you, such as processing and delivering an order.

We may also process data to comply with legal obligations, such as tax, accounting, invoicing, consumer protection, and record-keeping requirements.

In some cases, we process data based on our legitimate interest, such as improving our store, preventing fraud, handling support requests, or protecting our legal rights.

Where consent is required, such as for certain marketing or optional cookies, you may withdraw your consent at any time.

Sharing personal information

We do not sell your personal data.

We may share necessary personal information with trusted third parties only when needed to operate the store, process and deliver your order, or comply with legal obligations. These may include:

• ecommerce platform providers
• payment processors
• production and print-on-demand partners
• shipping carriers and postal services
• email, support, and communication service providers
• analytics or technical service providers
• accounting, tax, legal, or regulatory authorities when required by law

For example, your name, shipping address, and order details may be shared with production and delivery partners so that your product can be produced and shipped.

International processing and transfers

Number11 Shop sells worldwide, and some services, production and shipping partners, payment providers, or delivery carriers may process data outside your country or outside the European Union.

When personal data is processed internationally, we rely on service providers and safeguards intended to protect your data in accordance with applicable privacy and data protection rules.

Cookies and website technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, provide secure checkout, analyze website performance, and improve customer experience.

Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics or marketing only where applicable and permitted.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect store functionality or checkout performance.

Marketing communications

If you subscribe to our newsletter or marketing messages, we may use your email address to send updates, offers, or store-related news.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.

Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including order processing and delivery, customer support, tax, accounting, legal, and record-keeping obligations.

Some order, invoice, and transaction records may need to be kept for the period required by applicable tax, accounting, or legal rules.

Your rights

Depending on your location and applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your personal data
• request restriction of processing
• object to certain processing
• request data portability
• withdraw consent where processing is based on consent
• lodge a complaint with a competent data protection authority

Some requests may be limited when we are required to keep certain data for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes.

Children’s privacy

Our store is not intended for children. We do not knowingly collect personal information from children.

Contact

For privacy-related questions or requests, please contact us at: support@number11.shop